What’s new in TidyHQ, May 2026

We’ve shipped a solid round of updates focused on making admin workflows faster and reducing day-to-day cleanup. Here’s what’s new in May.

🎟️ Event ticket scanning with volunteer scanner access

Events now have built-in ticket scanning with support for volunteer scanner delegation, so you can delegate check-in responsibilities without giving broader admin access than needed. All your volunteers need is a smartphone (with a camera and internet access).

You can set up multiple scan types, check people in manually, and there's even a new Stats tab too! Oh, and the admin side of the Events app has a fresh coat of paint.

More info: https://support.tidyhq.com/en/articles/15099685-scanning-tickets-at-your-event

👨‍👩‍👧‍👦 👨‍👩‍👧‍👦 Duplicate membership prevention

In TidyHQ, contacts may hold multiple memberships at once. This is good for flexibility, but sometimes members register a second copy of their membership instead of renewing their existing one...

We've introduced a new option to prevent your members from registering a duplicate membership (when they already hold one of the same level).

To enforce it for a membership level, uncheck "Allow Multiple" in that level's settings.

More info: https://support.tidyhq.com/en/articles/15270565-limiting-members-to-one-membership-at-a-time

📸 Profile photo as a registration option

You can now add Profile Photo as a membership registration form question. That means you can now collect photos during signup (without needing a Custom Field).

It’s optional, so you can switch it on only where it makes sense for your process and privacy requirements.

🗂️ Storage sharing improvements

Files can now be shared from peak bodies to affiliated organisations, making it easier to distribute key documents across connected organisations.

We’ve also given the Storage app a fresh coat of paint. In particular, it now goes straight to your files instead of defaulting to the dashboard.

🐛 Fixes

• Membership start and end dates are now timezone-aware in Smart Groups and Advanced Filters.
• Admins can now use a Re-Send Welcome Email action directly from membership details.
• Public invoices and payment-by-link recovery flows have been improved, giving members a clearer path back into payment.
• Draft meetings no longer appear on public meetings pages.
• Fixed an issue with event attendee payment validation that could block valid checkouts.
• Contact groups which are Shared from another organisation now have that org's name appended in auto-complete dropdowns.
• Login email handling now treats joe.smith@example.com the same as Joe.Smith@example.com, which should reduce “This login session has expired, please try again” errors.
• Digital Membership Cards now reflect cancelled status correctly.
• Your initials are shown more consistently even when data is missing.
• Blank email merge-tag values are now handled correctly, so templates render cleanly when optional fields are empty.
• Text overflow handling has been improved so long content wraps/displays correctly in the affected UI.
• Membership settings label mismatches have been corrected.
• Meeting records now include timestamps in Meetings v2 for clearer activity and history tracking.
• Page-break handling has been fixed for more consistent print/PDF layouts.
• Projects can now be filtered by unassigned items using the new is-empty assignee filter.
• Reliability has been improved across several high-volume error paths, including mail delivery and digital wallet generation.

As always, your feedback helps us prioritise what to improve next. Thank you for being a TidyHQ customer!