Feature Ideas

Currently, blacklisted email addresses can only be removed by contacting TIDYHQ Support with a request to re-subscribe email. Provide a mechanism for contacts to directly re-subscribe their email address without support intervention.

Currently, contacts have no way of directly determining whether they are NOT receiving email because their email address is blacklisted. Provide blacklist status as part of the contact profile.

Advanced filtering needs an 'or' option. Filter X OR Y OR Z etc etc. Can't believe it is not part of the product.

Being able to check in an event attendee to be able to easily mark them off a list

When you again access the Contacts list it reverts back to 25. It would be great if you could lock the items per page to your own requirements ie. 500. Cheers, Mike Smith Manning Men's Shed

Get rid of the time on invoices, expenses, deposits and wherever else there are dates. Very cumbersome to have to click 3 times just to get the date in.

I would like to quickly sort our expired members by how recent their membership expired.

The ability to provide a template response as part of the Event Config, for when someone signs up for an event. e.g. at the moment, a default email is sent as an 'Order Confirmation' Ideally we would like to specify some of the text on this email confirmation e.g. '... Thank you for purchasing a ticket to our 'Gala Event', your support is appreciated. if you would like any further information or questions about the event, please contact... x' if we could also include an image as part of this config that would be even better !

That 'automatic' invoice emails can be edited with text in the body of the email before they are sent!! This is very important to my organisation!

When upcoming events are being entered, Allow automatic notifications of an event to be sent to a group of contacts several days prior to an upcoming event. This function would reduce workload.

We're proposing a new feature integration with Square payment gateway and Point of Sales (POS) system for Tidy. This would allow for seamless transactions and contact synchronisation, enhancing our operational efficiency and overall customer experience. Key Considerations: Transaction Sync: We aim to introduce real-time synchronization of transactions between Tidy and Square, contributing to better accuracy and effectiveness. Contact Sync: Matching transactions with contacts where possible will enable us to generate comprehensive customer profiles and strategize follow-up activities accordingly. Advanced CRM to POS Synergy: By aligning the integration with advanced CRM to POS dynamics (akin to platforms like Xero), we'll be able to deliver a superior user experience. Creation of Payment Logs: We plan to maintain detailed logs for each transaction. This addition will serve as a valuable tool for troubleshooting and auditing. Inventory Sync: To prevent resource mismanagement, we aim to sync inventories real-time between the two platforms. Subscription Management: We'll develop robust mechanisms for managing subscriptions, notably revolving around setup, recurring billing, and cancellations. Refund and Dispute Handling: Clear and firm protocols for managing refunds and disputes will be established, ensuring a smooth potential-issue resolution. Offline Mode: In case of offline services on Square or Tidy, our system will be designed to manage and sync once the connection is restored. Tax Compliance: Given varying regional taxation rules, our integration will adeptly handle differences and accurately apply the correct tax amounts. This feature integration promises to streamline operations, provide better financial visibility, and elevate our customer relationship management. We appreciate your ideas and feedback on this proposed addition!

Allow for discount codes to be handed out and used to discount some items for event tickets, memberships or shop items. Apply a promotion code: Give your customers a discount by pre-applying a promotion code. If the promo code expires, the payment link will keep working without the discount.

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If there was a 3rd choice when checking out for a Membership for an “Invoice me”That would allow the person to complete the membership application and then have the system raise and send a manual invoice.Similar to when manually processing a member and sending an invoice, it would allow us to track the payment via another means or handle part payments.

Create a dashboard or reports to help with illustrating to a committee or board what is happening with memberships. Date/Period - Be able to define the period we want to report on (like Finance reports) Have it compared with the same, previous period Growth - Monthly Recurring Revenue (MRR) from Memberships. It can be thought of as the total amount of revenue you can reliably expect to receive on a recurring basis. It is one of the most important metrics for a Membership organisation to track, as it provides a forward-looking measure of growth and predicted revenue. We can calculate the approximate MRR by summing the monthly normalized amounts of all subscriptions from which payment is being collected at that time. For example, an annual subscription for $1,200 only counts $100 towards your MRR. This includes subscriptions in the status=active and status=past_due states. MRR Growth Net Revenue New Members - This occurs when a new or existing customer starts a new active subscription, or upgrades from a free subscription to a paid subscription. Products - MRR by M'Ship Level Retention - Member churn rate - The churn rate is measured by the sum of churned members/subscribers in the past 30 days divided by the number of active members/subscribers as of 30 days ago, plus any new members/subscribers in those 30 days. Churned Revenue - The churned revenue for a given period is a sum of lost Monthly Recurring Revenue ("MRR”) from churned members/subscribers. If a customer has two subscriptions and cancels both, we will count each cancellation as a churned member/subscriber. Member retention by cohort - Revenue retention by cohort Members - Average Revenue Per Member (ARPM) - is the total Monthly Recurring Revenue (MRR) divided by the number of active members/subscribers. Lifetime Value (LTV) Recently Churned Members New Members Number of Members holding 1, 2, 3+ Active Memberships